![]() ![]() Click here to submit a ticket to the Technical Support team.THE INFORMATION IN THIS ARTICLE APPLIES TO: You will need to submit a complete copy of the connection log to them and supply any other relevant details. If none of the above helps, then the GlobalSCAPE Technical Support team can look at the connection log to see what's going on. The following KB article has additional information about firewall configuration: If you need help configuring your personal firewall software please consult the documentation or the support section of the manufacturers Web site. It may also be necessary to grant specific permission for CuteFTP to access those ports. If you are using a personal firewall software package, please configure it so that ports 20 and 21 are both open. Another possibility is that ports 20 and 21 are being purposefully blocked, possibly by a personal firewall such as those made by Norton, McAfee, or even Microsoft Windows. Click the Type tab and change the Data Connection Type to Use Port.ģ. ![]() ![]()
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